Terms & Conditions
Welcome to Pastelpup. These Terms and Conditions govern your use of our website (pastelpupco.co.uk) and the purchase of any products from us. By accessing our website or placing an order, you agree to be bound by these terms. Please read them carefully.
Who we are
Our online store is operated by Happy Cart Limited, a company registered in Hong Kong, trading as Pastelpup ("we", "us", "our"). You can contact us by email at support@pastelpupco.co.uk.
Acceptance of these terms
By using our website and placing an order, you confirm that you are at least 18 years of age and legally able to enter into a binding contract. If you do not agree with these terms, please do not use our website.
Orders and contract formation
When you place an order, you will receive an email acknowledging that we have received it. This acknowledgement does not mean your order has been accepted. A binding contract between you and us is formed only when we send you a confirmation that your order has been dispatched. We reserve the right to decline or cancel any order, for example where a product is unavailable, where there has been a pricing error, or where we suspect fraudulent activity.
Pricing and payment
All prices are shown in pounds sterling (GBP) and include applicable taxes unless stated otherwise. We take care to ensure prices are accurate, but errors may occasionally occur. If we discover a pricing error affecting your order, we will contact you before dispatch to confirm whether you wish to proceed at the correct price. Payment must be made in full at the time of ordering through our approved payment methods. All payments are processed securely by our payment providers.
Product availability and descriptions
We aim to describe and display our products as accurately as possible. However, colours and appearance may vary slightly depending on your device and screen settings. All products are subject to availability, and we may withdraw or amend product listings at any time.
Intellectual property
All content on our website, including text, images, logos, graphics and design, is owned by or licensed to Happy Cart Limited and is protected by intellectual property laws. You may not copy, reproduce, distribute or use any content without our prior written permission.
Acceptable use
You agree to use our website lawfully and not to misuse it in any way, including attempting to gain unauthorised access, introducing malicious software, or using the site for fraudulent or unlawful purposes.
Limitation of liability
Nothing in these terms excludes or limits our liability where it would be unlawful to do so, including liability for death or personal injury caused by our negligence, or for fraud. Subject to this, we shall not be liable for any indirect or consequential loss, and our total liability to you in connection with any order shall not exceed the amount you paid for that order. This does not affect your statutory rights as a consumer under the Consumer Rights Act 2015.
Governing law
These terms are governed by the laws of England and Wales, and any disputes will be subject to the jurisdiction of the courts of England and Wales. This does not affect your statutory rights as a consumer.
Changes to these terms
We may update these Terms and Conditions from time to time. The version in force at the time you place your order will apply to your purchase. We encourage you to review this page regularly.
Contact us
If you have any questions about these Terms and Conditions, please email us at support@pastelpupco.co.uk.