How to Use Your Pastelpup Products
Congratulations on your new Pastelpup purchase! To help you and your pet get the very best from it, here is our friendly, general guide to getting started. Always check any specific instructions included with your product, then use these tips to settle it in beautifully.
1. Unpack with care
Carefully remove your product from its packaging and check it over. Give it a moment to air, as brand-new items can sometimes have a faint packaging smell that fades quickly. Recycle the packaging where you can, and keep any instructions or labels handy.
2. Give it a quick once-over
Before your pet gets involved, make sure everything looks as it should. If your product is washable, you may like to give it a gentle first clean, see our care guide for tips. Then place it somewhere calm and familiar.
3. Introduce it gently
Pets are curious creatures, but new things can take a little getting used to. Let your dog or pet approach the item in their own time. Placing it in a spot they already love, alongside a favourite toy or blanket, helps it feel familiar and safe.
4. Give it a few days
Do not worry if your pet is unsure at first, this is completely normal. Many pets need a few days to accept something new as part of their routine. Keep things relaxed and positive, and let them explore at their own pace.
Tips for nervous or shy pets
- Use gentle encouragement. Offer a treat or some praise when your pet shows interest.
- Lead by example. Sit nearby and stay calm, your pet takes cues from you.
- Add a familiar scent. Popping a well-loved blanket or toy nearby can make new items feel reassuring.
- Never force it. Let your pet choose to engage, patience always wins the day.
- Keep sessions short and happy. A few positive moments each day work wonders.
A little patience goes a long way
Every pet is different. Some will dive straight in, while others prefer to take their time, and both are perfectly fine. With a little patience and plenty of love, your Pastelpup product will soon become a firm favourite.
Any questions along the way? We are always here to help at support@pastelpupco.co.uk.